Quality Management System

 

Dawn Wing is one of the few courier companies that have put a Quality Management System in place. In line with the “continuous improvement vision”, Dawn Wing decided to formalize all their processes, policies and the practical manner in which they apply themselves in their daily tasks, into a Quality Management System (QMS).

In making quality a priority, Dawn Wing is ISO 9001:2008 certified and committed to excellence. The ISO process examines relationships between people and processes that lead to better communication, fewer mistakes and a smoother, better run operation.

 

Dawn Wing’s Advantages of having a Quality Management System:

 

Dawn Wing, an ISO certified company reaps direct internal benefits through:

 

1. Increased Efficiency

Dawn Wing has given a lot of thought to their processes and how to maximize quality and efficiency. The processes established and guidelines in place are easy for anyone to follow, making training, transitions, and trouble-shooting easier. Improved efficiency is achieved through constant examination and review of all operational methods and techniques used.

 

2. Employee Morale

Defined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of Dawn Wing, all contribute to more satisfied and motivated staff.

 

3. Factual Approach to Decision Making

Dawn Wing’s QMS standard sets out clear instructions for audits and process reviews that facilitate information gathering and decision making based on the data.

 

4. Supplier and Subcontractor Relationships

Mutually beneficial supplier and subcontractor relationships are one of the key attractions to having a QMS. Following the processes for documentation and service level measurement ensures quality services from suppliers and subcontractors. The process also requires thorough evaluation of new suppliers and subcontractors before a change is made ensuring consistency.

 

5. Documentation

Dawn Wing’s QMS standard requires documentation of all processes and any changes, errors and discrepancies. This ensures transparency, consistency and accountability of all staff. This also guarantees traceable records are available in case of non-compliant services.

 

6. Consistency

All processes, are defined, outlined and documented, minimizing room for error. The formal documentation that outlines methods and practices leads to better consistency in service provision. This documentation also serves as a benchmark for current employees and it is a "must-read" for new staff joining Dawn Wing.