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Cancellation Policy


As per the Standard Trading Conditions of Dawn Wing, a division of DPD Laser Express Logistics (Pty) Ltd:

Client” shall mean any party reflected on the Waybill or the credit application as the sender of the goods.

Waybill” shall mean Dawn Wing’s official Dispatch Note or Dispatch Sheet, or in the case of computerised dispatch sender systems, the Handover List, file transfer or computer disk containing the Client’s instructions.

In this Policy, “Consignment” shall mean goods contained in one delivery item or any number of delivery items that are sent together from exactly the same address at one time in one load by or for the same Client bearing exactly the same delivery address.

The Client accepts that Dawn Wing will incur costs in processing shipping orders. In relation to any cancellation requests the following terms and conditions will apply:

  1. If the collection is cancelled before Dawn Wing has attempted collection, no cancellation fee will be applied.
  2. If Dawn Wing arrives at the collection point and the Client does not tender goods for the collection order at the expected pick-up time, a cancellation fee equivalent to 50% of the quoted collection fee will be charged.
  3. In the event of the delivery being cancelled after the Consignment has been collected, the Client will be charged in full.

Please further note, Dawn Wing provides a service to the Client in accordance with the information on the Waybill. Any instruction from the Client to Dawn Wing to provide a service shall be on the Waybill, duly completed and tendered with the shipment. Unless otherwise agreed in writing and signed by Dawn Wing, no other instructions, whether verbal or written shall be binding on Dawn Wing.

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