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As their contribution to the Mandela Day legacy, members of our Dawn Wing head office visited the SPCA to spend time with some furry friends and donate some much needed food.
The manageress of the branch, Melissa Bailey, had the following feedback:-
On behalf of the Kempton Park S.P.C.A we would hereby like to sincerely thank you for your recent generous donation. The number of animals that we take into our care is ever increasing and it is because of people like you that we are able to continue with our work to protect and care for those who cannot speak for themselves. As you know this is an ongoing exercise and your kind donation will certainly go some way to assist us with this tasks.
Your donation will be put to good use and your kindness is gratefully appreciated.
Dawn Wing contributing to the war against rhino poaching in South Africa (October 2013)
Dawn Wing is contributing to field research that is at the frontline of efforts to curb the numbers of rhino’s being poached (over 618 of the iconic animals killed since the beginning of the year), as well as being one of the supporting sponsors of the… Read more
A Silver Logistics Achiever Award has been presented to Dawn Wing and Dimension Data at the 2013 awards ceremony. This was awarded for outstanding achievement in logistics in improving a demand-driven maintenance supply chain through implementation of appropriate systems and effective collaboration.
DAWN WING, A DIVISION OF DPD LASER EXPRESS LOGISTICS (PTY) LTD (hereafter referred to as “Dawn Wing”)
As per the Standard Trading Conditions of Dawn Wing, a division of DPD Laser Express Logistics (Pty) Ltd:
“Client” shall mean any party reflected on the Waybill or the credit application as the sender of the goods.
“Waybill” shall mean Dawn Wing’s official Dispatch Note or Dispatch Sheet, or in the case of computerised dispatch sender systems, the Handover List, file transfer or computer disk containing the Client’s instructions.
Dawn Wing, in certain circumstances (as detailed below) and subject to certain limitations (as detailed below), will provide a credit or a refund of service fees paid by the customer in respect of a Dawn Wing shipment.
The circumstances in which a credit or refund will be considered are as follows:
- Where a collection order is cancelled before Dawn Wing has attempted collection and where Dawn Wing has not incurred a cost from the carrier for the booking. (Please refer to Cancellation Policy)
- If Dawn Wing arrives at the collection point and the Client does not tender goods for the collection order at the expected pick-up time, a credit/refund equivalent to 50% of the collection fee may be applied. (Please refer to Cancellation Policy)
- Where a service is delayed, due to Dawn Wing’s gross negligence, to the extent that it cannot be rebooked to a comparable service to satisfy the intended purpose of the delivery. Please however take note of the following:
- The refund is in respect of Dawn Wing’s service fees only and is exclusive of all other items, including, without limitation, fines and taxes.
- The Client must notify Dawn Wing of any claim for late delivery, in writing or by telephone, within 14 calendar days of the shipment date providing Dawn Wing with the account number (if applicable), the Waybill number, the date of shipment and full delivery details. Dawn Wing will undertake to review the claim and respond within a reasonable time frame after the customer so notifies Dawn Wing by (i) providing the customer with the appropriate credit/refund; or (ii) providing the customer with information explaining the reason that the shipment is not eligible for the refund or (iii) provide the customer with evidence of timely delivery.
- The refund will not apply where late delivery or failure to deliver is due to circumstances beyond Dawn Wing’s control which may include Customs delays, or inaccurate or incomplete shipment information, delivery instructions or information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or receivers request for delay or shipment diversion, or unavailability or refusal of the receiver to accept delivery or to pay duties and taxes against delivery if required to do so.
- All other provisions of the Standard Trading Conditions of Dawn Wing apply and your attention is drawn to Clause 10 of these Conditions.
DPD has been voted Britain’s best parcel carrier for the fourth year running in a high-profile consumer survey of customer satisfaction, while Yodel was rated the worst of the major players.
DPD was the clear winner of the annual Money Saving Expert survey with 71% of voters (5,045 votes) rating their service as ‘great’.
Royal Mail came a distant second on 49%, just ahead of UPS and Collect Plus (both 47%), Amazon Logistics (46%), and DHL and Parcelforce (both 41%).
Among other major carriers, FedEx UK scored 39% ‘great’ votes, Hermes/myHermes 30% (but a high 42% rated it ‘poor’), UK Mail 25% (but 29% judged it as ‘poor’) and TNT 24%.
Yodel generated the worst results, with just 18% describing their service as ‘great’, 25% as ‘OK’ and a very high 57% as ‘poor’.
Overall, more than 11,350 people took part in the poll on Martyn Lewis’ well-known website to find the best (and worst) parcel delivery firms. Conducted just after the Christmas and January Sales peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.
Martin Lewis, founder of MoneySavingExpert.com, says: “We live in the age of delivery, yet service levels from some firms are dire. They don’t ring the doorbell, parcels are misdelivered, they’re left in bins or under cars – and it leaves many grinding their teeth in frustration.
“Part of the problem is that we usually have no choice about the delivery firm used, as the retailer we buy from decides it. Worse, we have no relationship with the delivery firm as the retailer is their employer.”
The results come just ahead of next week’s The Delivery Conference in London where senior executives from the big carriers will discuss the 2016 peak season and their plans for 2017.
Dwain McDonald, DPD UK’s CEO commented: “When over 11,000 people are voting, just after your busiest time of year, and you come top by a mile, you have to step back and say “We’re clearly doing something right”! But being DPD, we won’t be resting on these or any other laurels for long. Parcel delivery is a tough, tough industry and we will have to be at the top of our game again in 2017.
“We’re number one because we continually invest and innovate. We work with the best businesses and retailers in the UK, and our aim is to keep coming up with new ideas and services that keep us one step ahead of everyone else. Delivering a great service comes down to a lot of different things – our people, our technology, our infrastructure – and we have to get these things right, over and over again.”
He added: “Winning the Money Saving Expert poll by such a big margin is a fantastic endorsement of our service and our people. Everyone in the organisation has contributed enormously over the last year, but once again, I’d like to dedicate this achievement to our drivers who hit their one-hour delivery slots day after day after day. It’s that level of consistency throughout the company that customers really appreciate.”
Source: DPD UK, Money Saving Expert, CEP-Research
By: Paul-Marie Chavanne
La Poste’s international parcels division GeoPost is again growing well this year and will continue to expand as a ‘ground express specialist’ in Europe and overseas, targeting B2C deliveries for growth, according to top executives.
GeoPost is continuing to grow “considerably” and is expanding beyond Europe to Asia, Africa, Latin America “and perhaps even one day to North America”, the French postal group’s CEO Philippe Wahl told international journalists on a trip to the DPD UK hub at Hinckley in central England last week.
Tasked with expanding La Poste’s international parcel activities, GeoPost, which now trades under the DPDgroup brand, will particularly focus on developing services in response to e-commerce, Wahl said. “Innovations will speed up in the years to come.” In particular, the British business DPD UK has a key role to play in developing innovative B2C services for the group, he commented.
Outlining the strategy, GeoPost president Paul-Marie Chavanne explained that the parcels division defines itself as “the ground express specialist in Europe and worldwide” and wants to be one of the key players in the overall global $300 billion express delivery market.
In 2015, GeoPost increased revenues by 15% to €5,675 million and volumes by 10.9% to 941 million parcels. B2C parcels increased by 21% and now represent 30% of total volumes. “This year the strong growth trends are continuing, with double-digit growth,” Chavanne commented.
In Europe, the French group is number two in the overall €46 billion (air) express, deferred (ground) and postal parcels market through DPDgroup and separate French B2C unit Colissimo, with turnover of €6.7 billion and a 15.7% market share in 2014, he said.
Deferred parcels account for 50% of this European market by value, ahead of express with 27% and postal parcels with 23%, according to the group’s figures. Deferred parcels account for 61% of volumes compared to 22% for postal parcels and 17% for air express.
Excluding postal parcels, DPDgroup claims to head the European express and deferred parcels market with turnover of €5.1 billion and a 16.7% market share.
Commenting on competitors, Chavanne described the integrators (DHL, FedEx-TNT, UPS) as “the kings of air express” with a combined 90% share of the international express market. In the European ground parcel market, Deutsche DHL is “powerful” in its home German market but has “very few positions” across the rest of the continent, UPS and Royal Mail-owned GLS have “average” coverage, while FedEx is now “entering the market” by acquiring TNT, he said.
Driven by e-commerce, B2C will remain the key market growth driver for the foreseeable future and will force parcel companies to make deep changes, according to Chavanne. B2C grew by 9.5% to represent 23% of the European express/deferred parcels market by value in 2014, and 31% of volumes, while B2B grew only 2.8% in value terms, GeoPost figures showed.
“B2C is not just e-commerce growth with additional customers. It’s a paradigm change. The last mile is becoming the most important aspect with delivery to private customers. You have to adopt the view of the end-customer who wants service solutions.”
For GeoPost, this means transforming from a transport company into a service company, where “innovation and operational excellence are the decisive factors for success”.
Explaining GeoPost’s operational approach, Chavanne highlighted the single hybrid B2B/B2C network, the ‘multi-domestic’ own businesses in Europe and various other countries such as Russia and South Africa as well as various partnerships, including BRT in Italy, PostNord in the Nordics, Yurtici Kargo in Turkey, DTDC in India and Aramex in the Middle East.
Looking ahead, the GeoPost chief added: “We are working on Asia and are looking at South America.”
Source: GeoPost, CEP-Research
Exchange rates for this morning Wed 12 August 2015
Rand V Dollar :R12.86
Rand V Euro :R14.23
Rand V Pound :R20.02
For further exchange rate information, please click here
World news (that could affect international service levels):
Botswana, Border delays – Customs – On-going
Botswana customs have embarked on a strike and a long term “ go slow”
The border posts are backing up and this strike is estimated to last up to 21 days.
China – Economy – China’s Central Bank has again cut the guiding rate for the national currency, the yuan, a day after Tuesday’s record 1.9% devaluation
USA, Ferguson – Civil disturbance – A state of emergency was declared, as officers in riot gear forced people off the streets on Monday night.
Taiwan, Taipei – Weather delays–Heavy rainfall accompanied with thunderstorms and hail hit Taiwan, causing massive flooding. Delivery delays expected.
As from December 2014, the international currency surcharge will be assessed on a monthly basis. The current surcharge will be printed on all customer statements.
Currency surcharge for December 2014: 9.40%
Please feel free to contact our International Department should you have any queries in this regard.
Urgent Notice for Lesotho Please be aware that the Maseru border was closed yesterday by the Lesotho Taxi Association in retaliation to events that have taken place between them and the South African Taxi Association. As a result no vehicles are allowed to enter or exit Lesotho and we are therefore unable to effect deliveries until negotiations have been successful. We will advise when the situation changes. (Image courtesy of www.sabc.co.za)
Dawn Wing contributing to the war against rhino poaching in South Africa (October 2013)
DPD Laser’s company Dawn Wing is contributing to field research that is at the frontline of efforts to curb the numbers of rhino’s being poached (618 of the iconic animals killed since the beginning of the year), as well as being one of the supporting sponsors of the Rhinose Day initiative. Read more…
Dawn Wing is setting an example as to how the support of big national companies can make a huge difference to campaigns such as these. Dawn Wing organised a VIP customers’ trip out on June 7 to have a “Rhino experience” in the Pilansberg National Park. By participating in a Rhino immobilisation, the group to be involved in a once in a lifetime event, which includes the insertion of microchips in the horns as well as the notching of the ears and DNA collection. The notching of their ears and DNA collection assists with this identification with regards to any poaching activities as well the conservation thereof through breeding programmes. Footing the bill for veterinary professionals, helicopters and pilots, researchers and field experts, Dawn Wing’s contribution to the plight of South Africa’s rhino’s is a substantial one.
Eddie Vosloo, CEO of Dawn Wing underlines the company’s action saying, “Dawn Wing is proud to be a partner to the Pilansberg Wildlife Trust and contributing to these very necessary activities. By participating, we get to experience a once in a lifetime event but also contribute to conservation and the furthered protection of these amazing creatures. We challenge companies to become involved and contribute to rhino conservation awareness, because it should be everyone’s business.”
Their primary project has seen Dawn Wing’s groundbreaking field research inserting chips into the horns of rhino’s, and taking their DNA samples, in the Pilansberg. The genetic integrity of the species is of utmost importance and to monitor this, Rhino’s need to be identified individually.
Steve Dell, a Field Ecologist from Pilanesberg National Park, said that “funds for rhino monitoring programmes, which is now linked to the DNA collection project, are very limited. Corporate sponsorships are the only way that we can continue with the notching programme for rhino monitoring. By involving themselves with these projects, the businesses and companies can really “feel” what a despicable crime rhino poaching is, as the loss of each and every rhino is a threat to our natural heritage. We would love to see other corporates get involved in the fight against rhino poaching in the same way that Dawn Wing has”.
By purchasing a stylized plastic Rhinose™ that can be mounted with cable ties onto the front of almost any car, funds will be channeled towards three non-profit conservation organisations, namely the Rhino Action Group Effort (RAGE), the Endangered Wildlife Trust (EWT) and the Rhinose Foundation. Visit www.stoprhinopoaching.com for more information and to stay updated on the fight against rhino poaching.
Dawn Wing and Dimension Data win a silver award at the 2013 Logistics Achiever Awards ceremony. This was awarded for outstanding achievement in logistics in improving a demand-driven maintenance supply chain through implementation of appropriate systems and effective collaboration.
AIMing for top service
Dimension Data and logistics services provider Dawn Wing experienced a number of obstacles in trying to meet stringent service level agreements. New, appropriate technology drove a major turnaround in performance to result in improved customer service and financial benefits.
Dimension Data, one of SA’s largest IT companies, provides a host of global blue chip companies. Dawn Wing, a division of DPD Laser Express Logistics, provides all the support logistics for Dimension Data across Southern Africa. The service level agreements (SLAs) between Dawn Wing, Dimension Data and their client base is stringent to ensure network uptime; refreshed IT infrastructure, critical maintenance and stockholding, availability of equipment, and deliveries of new IT kit.
While both parties committed to these SLAs, both experienced similar problems: the process of communication on service requests was done manually; lack of visibility across the supply chain; extended debtors days due to lack of supporting documentation; inadequate delivery documentation; multiple 3PL distribution; inadequate resources availability for 24/7/365 commitments; high workload on warehouse staff; lack of availability of specialised fleet; and inconsistent and poor customer experience.
This saw the launch of a project/system named AIM (Automation In Motion), agreed upon and commenced in August 2012, which provided solutions for all the issues both had experienced. Once live, complete visibility from the sales process through to the delivery of the solution required, was provided to all stakeholders. The KPIs linked to the SLAs, with more accurate work flow management, was incorporated into the build.
The process is now fully managed providing access on all KPIs proactively via web access and BI reporting. Both collaboration partners have now managed to extend their service offerings into the Dimension Data stable of companies, with more valued services and actively delivering on all service commitment.